International Attention

Payments for international patients:

Self-Pay Scheduled Medical Attention.
If you do not have insurance or your insurance does not cover certain hospital services, the International office can provide you with estimated prices prior to your visit for hospitalization service and diagnostic and treatment services (such as clinical laboratory tests, diagnostic imaging, endoscopy, etc.). However, it is important to note that these are the estimated charges and the value may not be accurate to the final bill. If the invoice is less than the payment received, the difference will be refunded.

Full payment of the amount stipulated in the budget is required before any treatment. If you decide to pay by bank transfer, you must receive 72 hours before starting the medical care.
The staff of the International office can also provide you information about the handling of deposits, electronic transfers and other financial matters before, during and after your visit. Also on payment with other means such as credit cards or cash payments.

Payment of Scheduled Health Care Through Insurance Entity.
It is essential for the care process to know the information about your health insurance or medical insurance before your trip, the contact details of the same, or if you have any special coverage by the government of your country.

If you have an insurance company that will pay for the medical attention, Imbanaco International will get in contact with them, in order to confirm that all documentation is presented properly and you can receive the maximum allowable coverage. Before initiating the care process, the authorization or letter of guarantee must be received by the entity, specifying the conditions of the payment, the coverage of the same, value of co-payments, inclusions or exclusions of care.

Payment of Emergency Medical Care.
If you have an insurance company, in case you require emergency medical attention, you are requested to contact your insurance company in the first instance and report the symptoms you have and ask that your insurance send the letter of guarantee / coverage of medical attention to the emergency room department of Clínica Imbanaco Grupo Quirónsalud, to the following emails: admisiones.24horas@imbanaco.com.co, urgencias.admisiones@imbanaco.com.co, and oficinainternacional@imbanaco.com.co.
It is essential that you present an identification document (Passport, Citizenship Card, Cédula de Extranjeria, etc) once you arrive to ER.

If your entity confirms the medical coverage of emergency care, inform the admissions staff of the emergency room about the referral of the letter of guarantee / coverage. If your entity indicates that you will be reimbursed for the medical care, please inform the admissions staff of the emergency room department.
In case you do not have health insurance, the admissions staff can provide an estimated cost of the initial emergency medical attention.

Payment forms for self paying international patients are:

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  Bank transfer.

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  Bank deposit.

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  Credit card.

Important features for your medical trip

Colombia is a country that is requiring visa to certain countries, because of this we recommend before travelling if your country is one of this. Colombia for the patients that come to receive medical treatment a visa for medical purposes that can be extended for one (1) companion. ​www.cancilleria.gov.co/tramites_servicios/visas

Besides your personal effects, each passenger has the right to bring to Colombia cash and merchandise, wish can be or not tax free. The passenger who brings an amount of money of more than US $10,000 or its equivalent in any other currency, even colombian pesos, in cash, is bounded to declare in the declaration form of money and merchandise.

When doing your migratory process in a Colombian Airport please notify that you are coming to the country for a medical purpose, with this information you will receive the corresponding category, PIP 3, for a period of 90 days. If upon entering the country you are granted other than the aforementioned and you decide to receive medical treatment you must change your category in an immigration office at the city. We as well recommend to bring the email of the Imbanaco International Office in which we confirmed your schedule of appointments.

The traveler can enter the country, as long as it does not exceed the amount provided by law:

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  Foreign currency in securities representative of the same.

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  Negotiable instruments of the foreign currency.

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  Foreign currency in cash.